How to request deletion
- Email us at help@qeotek.in with the subject line Account deletion request.
- Include your full name, registered mobile or email, school name, and role (parent, teacher, student, or admin).
- We will verify your identity (for example via OTP to the registered contact) and confirm when deletion is complete.
Email deletion request App support
What gets deleted
- Your login account and profile data we control for the mobile/web app
- Device tokens used for push notifications tied to your account
- Personal preferences and app-side settings associated with your user ID
What may be retained
- School institutional records (attendance, fees, exams, transport assignments, etc.) that your school is legally or operationally required to keep. Those records are controlled by the school; ask your school admin if you need school-side erasure as well.
- Data we must retain for legal, security, fraud-prevention, or accounting obligations, for a limited period
- Anonymised or aggregated analytics that no longer identify you
Timeline
After verification, we aim to complete account deletion within 30 days (often sooner). You will receive a confirmation email or SMS when the request is processed.
In-app path (when available)
If your school’s app build includes Settings → Account → Delete account, you may submit the request there. The web form on this page and email to help@qeotek.in always work as an alternative.