Skip to main content
Here when you need us

Considered support for every school day.

Support for parents, teachers, students, and administrators using the SchoolWheels AI Android & iOS apps and web dashboards.

Common questions

Fast answers for mobile app users. Your school admin can also reset access from the dashboard.

How do I log in to the app?

Use the mobile number or email provided by your school, then enter the OTP or password your institution configured. If login fails, confirm with your school that your profile is active.

I am not receiving OTPs or notifications

Check network connectivity, SMS spam folders, and that notification permission is enabled for SchoolWheels AI in device settings. Still stuck? Email help@qeotek.in with your registered number.

How do I update my profile or child’s details?

Parents can update limited profile fields in-app. Official student records (class, fees, transport) are maintained by the school—contact your school office for corrections.

How do I delete my account?

Follow the steps on our Delete Account page or email help@qeotek.in. School-owned academic records may be retained by the institution as required by policy.

Is my data secure?

We use role-based access, encryption in transit, and school-controlled permissions. Read the full Privacy Policy for details on collection, children’s data, and DPDP-aligned practices.

Planning something larger than a support request?

Trustees and technology leaders can arrange a private platform demonstration with our team.

Arrange a demonstration